Terms of Service

Last updated: 14 October 2026

Welcome to Bloom Skin. These Terms of Service govern your use of our website, https://bloomskin.co.za, and your purchases from our store.

By visiting our website or placing an order, you agree to these terms, subject to your rights under applicable South African law.

1. About Bloom Skin

Bloom Skin is an online beauty, skincare and personal care store serving customers in South Africa.

Store name: Bloom Skin

Website: https://bloomskin.co.za

Email: hello@bloomskin.co.za

Telephone: 065 788 1050

2. Using Our Website

You agree to use our website for lawful purposes and not to engage in fraudulent activity, interfere with website security or disrupt our services.

We reserve the right to restrict access to our website where there are reasonable grounds to suspect unlawful activity, fraud or misuse.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate.

Product colours and appearance may vary slightly depending on your screen or device.

Please read product descriptions, ingredients where provided, usage instructions and warnings before purchasing or using a product.

Unless expressly stated otherwise by the manufacturer and permitted by law, our products are not intended to diagnose, treat, cure or prevent medical conditions. Individual results may vary.

Nothing in these terms excludes your rights if a product is defective, unsafe or materially different from its description.

4. Orders and Availability

All orders are subject to product availability and successful payment.

After placing an order, you should receive an order confirmation by email.

We reserve the right to cancel an order where there is a genuine product information or pricing error, the product is unavailable, or there are reasonable grounds to suspect fraudulent activity.

If we cancel an order after payment has been received, we will notify you and arrange an appropriate refund.

Your rights under applicable South African consumer protection laws remain unaffected.

5. Prices and Payments

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

Any applicable delivery charges will be displayed before you complete your purchase.

Payment must be successfully completed before your order is processed for dispatch.

Payments are handled through the payment methods available at checkout. Payment processing is subject to the relevant payment provider's terms and procedures.

6. Delivery

Bloom Skin currently delivers within South Africa.

Our estimated delivery time is 7 to 15 business days, depending on your location. Business days exclude weekends and public holidays.

Delivery estimates may vary depending on the product, supplier and delivery location. Where a different estimate applies, we will communicate it on the relevant product page or at checkout where applicable.

We will make reasonable efforts to deliver your order within the stated timeframe. If a delay occurs, please contact us for assistance.

Customers must provide accurate delivery and contact information when placing an order.

Nothing in these terms removes any rights you have under applicable law regarding delivery, non-delivery or delayed delivery.

7. Cancellations, Returns and Refunds

Order cancellations, returns and refunds are handled in accordance with our separate Return and Refund Policy and applicable South African law.

Please review that policy before placing an order.

You can contact us at hello@bloomskin.co.za if you need assistance with a cancellation, return or refund.

8. Promotions and Discounts

Promotions, discounts and product bundles may be subject to specific conditions displayed on the relevant product page or at checkout.

Any advertised expiry dates, stock limits or other restrictions should be clearly communicated.

Promotional offers do not remove any rights provided by law.

9. Third-Party Services

Our website may use third-party services to support payments, deliveries, website functionality and other business operations.

These services may be subject to separate terms and privacy policies. We are not responsible for the independent operation of third-party websites, subject to any responsibilities imposed on us by applicable law.

10. Website Availability and Changes

We aim to keep our website available and up to date. However, temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

We may update website content, products and prices from time to time. Changes will not remove rights already acquired by customers under applicable law.

11. Limitation of Liability

To the extent permitted by law, Bloom Skin is not responsible for losses arising from the misuse of our website or a customer's failure to follow product instructions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights relating to defective goods, personal injury or other legally protected interests.

12. Privacy

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act (POPIA).

Please read our separate Privacy Policy to understand how your personal information is collected, used and protected.

13. Complaints and Customer Support

If you have a question, concern or complaint about an order or our services, please contact us.

Email: hello@bloomskin.co.za

Telephone: 065 788 1050

Website: https://bloomskin.co.za

We will make reasonable efforts to respond and assist.

14. Applicable Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Nothing in these terms is intended to exclude, restrict or limit any consumer right that cannot lawfully be excluded.

15. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website, with the updated date shown at the top.

The terms applicable to an order will be interpreted in accordance with applicable law and the circumstances of that transaction.