Bloom Skin Terms and Conditions

Last updated: 14 October 2026

1. About Bloom Skin

Welcome to Bloom Skin. These Terms and Conditions apply when you visit our website, place an order or purchase products from us.

Our website is https://bloomskin.co.za. By using our website, you agree to these Terms and Conditions, subject to your rights under applicable South African law.

Please read these terms carefully before placing an order.

2. Contact Details

For questions about our products, orders, deliveries, returns or refunds, you can contact us using the details below.

3. Products and Product Information

We aim to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

Product colours and appearances may vary slightly depending on your screen or device. Images are provided to help customers understand the products being offered.

If a product description contains an error or a product becomes unavailable, we will take reasonable steps to correct the information and contact affected customers where necessary.

Our skincare and beauty products should be used according to the instructions supplied with them. Customers should check product ingredients and suitability before use.

4. Orders and Order Acceptance

When you place an order, please ensure that your contact details, delivery address and selected products are correct.

After placing an order, you may receive an order confirmation. This confirms that we have received your order but does not remove any rights you may have under applicable law.

We reserve the right to contact you if we need to confirm order details, resolve a payment issue or correct an obvious pricing or listing error.

If we cannot fulfil an order, we will inform you and arrange an appropriate refund where payment has already been made.

5. Prices and Payments

All prices and applicable delivery charges will be displayed on our website or at checkout before you complete your purchase.

Payments must be completed using the payment methods available at checkout.

If an order has been paid for and cannot be fulfilled, we will arrange a refund in accordance with our Refund Policy and applicable law.

We take reasonable steps to protect customer and payment information. Payment processing may be handled by third-party payment providers under their own applicable terms and privacy practices.

6. Delivery and Shipping

Bloom Skin delivers within South Africa.

Our estimated delivery time is 7 to 15 business days, depending on the delivery location. Business days exclude weekends and public holidays.

Delivery times are estimates and may be affected by courier delays, supplier processing, public holidays, incorrect address details or circumstances beyond our reasonable control.

Where tracking information is available, it may be provided to help you follow your order.

Customers are responsible for providing a complete and accurate delivery address and contact number. Additional delays or costs caused by incorrect details may need to be addressed with the customer.

If your order has not arrived within the expected period, or arrives damaged, incomplete or incorrect, please contact us at hello@bloomskin.co.za or 065 788 1050.

For further details, please refer to our Shipping Policy.

7. Returns and Refunds

Bloom Skin aims to handle return and refund requests fairly and in line with applicable South African consumer law.

Our store's standard return window is 14 days for eligible returns, subject to the conditions in our Return and Refund Policy and any applicable statutory rights.

Products must meet the relevant return conditions. For hygiene-sensitive products, including certain skincare and beauty items, return eligibility may be affected by whether the product has been opened, used or unsealed, where permitted by law.

If a product is faulty, damaged, incorrect or does not meet the requirements of applicable consumer law, you may have additional rights to a repair, replacement or refund. These rights are not removed by this policy.

Please contact us before sending an item back so we can explain the return process.

For change-of-mind returns, the customer may be responsible for return shipping costs where legally permitted. Where Bloom Skin is required by law to cover return costs, we will do so.

We do not charge a standard restocking fee under our current return settings.

Refunds will be processed using the original payment method where reasonably possible and in accordance with applicable law and the relevant payment provider's processes.

For full details, please refer to our Return and Refund Policy.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at hello@bloomskin.co.za or 065 788 1050.

Our standard cancellation setting allows cancellation requests before an order has been fulfilled, where that option is available.

Once an order has been fulfilled or dispatched, cancellation may no longer be possible through the standard order process. You may instead need to follow the applicable return process.

Nothing in these terms limits any cancellation or other rights provided by South African law, including any rights that apply to particular electronic transactions.

9. Final Sale Items

At present, no products have been specifically selected as final sale items in our store settings.

Any future final sale designation will be subject to applicable law. A final sale label cannot remove a customer's statutory rights relating to faulty, damaged, incorrect or otherwise legally non-compliant goods.

10. Promotions and Discounts

Promotions, discount codes and special offers may be available from time to time.

Any applicable conditions, offer dates, product exclusions or usage limits will be communicated with the relevant promotion.

Promotions cannot be used in a way that is inconsistent with their stated conditions or applicable law.

11. Website Use

You agree to use our website lawfully and not to interfere with its operation, attempt unauthorised access or misuse its content or services.

We may update website content, product listings and features from time to time. Where required, we will take reasonable steps to inform affected customers of material changes.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers and Shopify's e-commerce platform.

Third-party services may have their own terms and privacy policies. Bloom Skin is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

13. Privacy and Personal Information

We collect and use customer information to process orders, arrange deliveries, provide customer support and operate our store.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection law, including the Protection of Personal Information Act (POPIA).

For more information, please read our Privacy Policy.

14. Product Issues and Customer Support

If you experience a problem with an order, please contact us with your order details and a description of the issue. Photographs may be helpful where an item arrives damaged or incorrect.

We will review your concern and explain the next steps.

Contact us at hello@bloomskin.co.za or 065 788 1050.

15. Liability and Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or limit any consumer right or legal responsibility that cannot lawfully be excluded or limited under South African law.

Any limitations of liability will apply only to the extent permitted by applicable law.

16. Changes to These Terms

We may update these Terms and Conditions when our business practices, services or legal requirements change.

The latest version will be published on our website with its updated date. Changes will not remove rights that customers have already acquired under applicable law.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections that apply.

18. Contact Us

If you have questions about these Terms and Conditions, your order or our store policies, please contact:

Bloom Skin

Website: https://bloomskin.co.za

Email: hello@bloomskin.co.za

Telephone: 065 788 1050